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BS&A Software Blog

Entries for March 2015

Mar
15
I believe that support is making the customer feel comfortable calling for help, no matter how “stupid” they feel the issue is. We are here for them regardless of the complexity of their issue. Support is teaching the customer how to perform a task and encouraging them to learn it. Support is the customer’s biggest cheerleader. I think it is important that we get excited for the customer, especially when they are excited that they have learned so...

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Our developers and user-interface designers focus heavily on making complex processes easy for you to implement. We know your municipal employees value software that is intuitive and easy to use.

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Availability, knowledge, and personality are keys to my definition of customer service. The staff at BS&A are always available and willing to help. A simple phone call or email is immediately answered, and the friendly staff is quick to provide help for any problem. With Remote Assistance, the staff can walk me through a process without me even having to leave my office.
Tanya Avery, BZA Assistant (Building, Zoning, and Assessing Assistant)

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