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BS&A Software Blog


General

May
06
At BS&A, we stand behind our core values to: 1) Provide Unparalleled Service. 2) Be Easy to do Business with. 3) Pursue Excellence. Have Passion. Never Be Satisfied. 4) Be Humble. Act with Integrity. Our number one goal is to provide outstanding customer service, and we strive to not just meet, but exceed our customers’ expectations. Even during periods of higher call volumes, we work hard to keep our call back time as fast as poss...

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Posted in: General
May
15
The basics of computer security are more or less understood. A username is given a password and some permissions. If a user knows the username and password, they are given permission to print, run reports, or open files. The irony is that security frequently doesn’t become misunderstood until organization, with the intent of convenience, is applied. Groups Groups assign permissions to several usernames at a time. This is especially useful whe...

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Posted in: General
Sep
16
Our Implementation Team brings the BS&A customer service approach to the task of implementing new software purchases. We know the challenges you face when making a software change, and pay attention to the comfort and confidence of your team. Our process emphasizes a collaborative approach to understanding your processes and configuring a solution to fit.  Every project is unique, and our team has the expertise in accounting, governme...

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Apr
22
At BS&A, our number one core value is to provide unparalleled customer service. In order to fulfill this commitment, it is imperative for us to hire employees who believe customer service is equally important. We are confident that excellent employees are ultimately what make a good company great, and that is why we take our hiring process very seriously. We not only look for individuals with intellect and competence, but also for people w...

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Posted in: General
May
13
BS&A began producing online videos as a way to demo various features of our applications for prospective customers. In 2012, we decided to expand these videos to not only highlight features of the programs, but to provide more learning opportunities to new customers. These videos enable us to present an in-depth walkthrough of all of the main processes in the applications, and offer a way for visual learners to absorb the information more tho...

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Why use BS&A Software?

We have shunned the use of voice mail for 15 years. When you have an important issue or problem to solve, the last thing you want to do is get stuck in voice mail jail. Instead, you want a live person to help you with the problem at hand. We agree.

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What is important to me about customer service is having any questions I have answered promptly. Also any problems experienced need to be addressed promptly. BS&A response to questions and problem solving has been in a very timely manner. The support team has always been very helpful and polite.
Cindy Shane, City Treasurer

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