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BS&A Software Blog

May
13
BS&A began producing online videos as a way to demo various features of our applications for prospective customers. In 2012, we decided to expand these videos to not only highlight features of the programs, but to provide more learning opportunities to new customers. These videos enable us to present an in-depth walkthrough of all of the main processes in the applications, and offer a way for visual learners to absorb the information more tho...

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Jun
24
S.I.D., or Support Information Display, was developed as a way for Support Managers to further communicate with their staff on a consistent basis. S.I.D. was the brainchild of the entire support department during monthly departmental meetings, and is successfully being used to convey all of the important information the Support Department needs to know throughout the day. Two, very large S.I.D. monitors are set up on each side ofthe support dep...

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Aug
22
Our Assessing support and training staff are frequently asked, “When will your company expand its presence in the reappraisal and contract assessing part of the Michigan market?” Although the thought of this venture sounds exciting, and aligns somewhat with what we currently offer, we have no plans to expand into this market.  All of our Assessing staff has experience working for local government, and is familiar with what our customers nee...

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Aug
05
In our Assessing Department at BS&A, we consider both our training and support staff to be “SMEs”, or Subject Matter Experts.  Because all of the members of our Assessing team actively work, or have worked for a municipality, we understand the problems faced by our customers.  Since our Training and Support teams are able to put themselves in the seat of the customer, solving problems becomes easier and the ability to co...

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Oct
15
Save time and resources by utilizing BS&A’s AMG Tax Bill print feature! While paper bills will still need to be sent out at the beginning of July and December, AMG’s Tax Bill print feature lets taxpayers view an electronic copy of their bill, potentially eliminating phone calls, customer walk-ups, and re-printing of bills in your office. If taxpayers choose to print the bill, they must first save it as a PDF, giving them a greener option. ...

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We operate with integrity and honesty. To streamline your job, we focus on being very easy to do business with. We pride ourselves on doing what we say we are going to do. We are straight shooters through the entire process.

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They are very helpful and respond quickly. I always know that I will get a call back within a reasonable amount of time. There have been a few instances where I have asked for a change in the software and they have implemented that in the next release.
Diane Johnson, Systems Administrator

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